Senior Manager, Digital & Technology Transformation, Rooms Operations, APEC
Core
Bridge current and future processes in Rooms Operations, guiding hotels on new system deployment and ensuring smooth transitions for guest and associate journeys.
Role type
Senior Manager, Digital & Technology Transformation
Builds
New operational systems and business processes for hotel rooms operations
Domain
Hospitality / Hotel Operations
Required skills
Hotel operations expertise, System deployment leadership, Workshop facilitation, Change management, Stakeholder engagement, Training design
Preferred skills
Large-scale system deployment experience, Instructional design, Change management credentials
Technologies
Opera Cloud PMS, EMPOWER GXP, SPOG, ARA, Marriott Bonvoy, MARSHA, Amadeus Central Reservation System (ACRS)
Responsibilities
Lead validation of deployment resources and Land-It tasks, Conduct workshops and trainings for property teams, Act as SME for property operations teams, Collaborate with Implementation Managers during deployment phases, Develop subject matter expertise on end-to-end systems, Align required changes with relevant stakeholders
Seniority
Senior, hands-on IC