Customer Success Manager - Marketing Cloud
Core
Serve as a primary contact and trusted advisor for Salesforce's largest customers, ensuring technical and operational health of their Marketing Cloud implementation to maximize value.
Role type
Senior Customer Success Manager (Marketing Cloud)
Builds
Customer retention, expansion, and successful adoption of Salesforce Marketing Cloud features and services.
Domain
SaaS / Marketing Technology
Required skills
Technical Customer Success, SaaS platform expertise, executive communication, cross-functional team leadership, incident management, stakeholder relationship building
Preferred skills
Salesforce ecosystem experience, Marketing Cloud certifications, marketing automation knowledge, digital marketing process understanding
Technologies
Salesforce Marketing Cloud, Marketing Cloud Email Specialist, Marketing Cloud Account Engagement
Responsibilities
Act as Marketing Cloud Subject Matter Expert for customer configuration; orchestrate Signature deliverables and renewals; cultivate relationships with customer IT and executive leadership; provide proactive feature guidance and release recommendations; advocate during high-severity incident resolution; conduct quarterly reviews and trend analysis; build internal relationships with Sales, Engineering, and Product Management.
Seniority
Senior, hands-on IC
