Head of Customer Success
Core
Strategic business owner of post-sale organization ensuring customer excellence and driving product growth through customer insights.
Role type
Senior leadership Customer Success Head (B2B SaaS)
Builds
Scalable CS operating model, high-performing team, self-service tools (Knowledge Base, Video Academy, Automation)
Domain
B2B SaaS / Event Management Technology
Required skills
B2B SaaS experience, team leadership, stakeholder management, data analysis, process innovation, commercial growth, self-service tool ownership
Preferred skills
Hands-on support mindset, workshop facilitation, event industry passion, Swiss-German language ability
Technologies
Knowledge Base, Video Academy, Automation tools
Responsibilities
Lead and coach a team of five, handle escalations with Product and Management, drive product adoption and paid services, develop self-service resources, align CS strategy with company goals
Seniority
Senior, hands-on IC with leadership responsibilities