Stagiair IT-Servicedesk
Core
Supporting employees of eight different companies with various ICT questions and disruptions via a professional servicedesk.
Role type
IT Service Desk Intern
Builds
User support for Microsoft 365, Exchange Online, and workstation setup
Domain
IT Service Management / Microsoft Cloud
Deliverable
client delivery
Required skills
ICT education (MBO/HBO), problem-solving, analytical thinking, carefulness, flexibility
Preferred skills
Experience with Exchange Online, Outlook, Teams, OneDrive
Technologies
Microsoft Windows Server, Microsoft Azure, Microsoft 365, Exchange Online, Outlook, Teams, OneDrive, SharePoint, VMware, Citrix, IBM i
Responsibilities
Accept, register, analyze, and resolve ICT incidents; Support users with Microsoft 365 tools; Manage user accounts, groups, licenses, and access rights; Install and prepare workstations and peripherals; Monitor incidents and escalate when necessary; Document and improve work instructions and knowledge base articles; Identify recurring issues and propose improvements.
Seniority
Intern