Service Delivery Manager - Aéroline- Toulouse
Core
Responsible for client service contracts, managing quality indicators, human resources, and finances to ensure contractual service levels are met.
Role type
Service Delivery Manager
Builds
Service delivery operations for client contracts
Domain
IT Infrastructure & Cloud Services
Required skills
Contract management, team coordination, financial tracking, KPI analysis, stakeholder reporting, process improvement
Preferred skills
English communication, analytical thinking, service orientation, agile collaboration
Technologies
N/A
Responsibilities
Ensure compliance with service commitments and allocated resources, manage and coordinate operational teams, interface with support services, track contract finances, identify contract-impacting events, define key indicators, analyze results and propose action plans, report to leadership and clients
Seniority
Mid-Senior, hands-on IC
