IT Process Engineer I
Core
Formalize and manage IT service processes (change, configuration, incident, problem, SDLC) and oversee day-to-day operational activities to ensure stability and compliance.
Role type
IT Process Engineer I (ITIL framework)
Builds
Stable, timely, and accurate IT services supporting corporate business strategy
Domain
IT Operations / Service Management
Required skills
ITIL framework knowledge, change management, incident management, problem management, configuration management, process documentation, root cause analysis, process improvement, compliance monitoring, data analysis, mentoring
Preferred skills
None stated
Technologies
ITIL, Global/Regional/Site level tools
Responsibilities
Drive assessment, planning, and authorization of changes to the IT production environment; minimize service disruption due to improper change implementation; identify root causes of incidents and prevent recurrence; support processes with accurate data on production environment elements; develop process tools and templates; maintain process management documentation; monitor process performance against KPIs; provide consulting and mentoring on process utilization; ensure compliance with audit requirements (e.g., Sarbanes-Oxley); streamline processes to reduce cost; establish new measurement systems.
Seniority
Entry-level (0-2 years experience)