People Solutions Advisor - Cluster Lead (Poland)
Core
Leads a co-located team of People Solutions Advisors in a Global Capability Centre, delivering front-line HR support and resolving employee lifecycle queries across a geographical cluster.
Role type
Senior HR Operations Cluster Lead
Builds
Employee lifecycle services, case management workflows, and self-service/AI-enabled support channels
Domain
Human Resources / Global Capability Centre
Required skills
HR operations leadership, employee lifecycle management, case management, HR systems (Workday, ServiceNow, SAP), process improvement, data privacy compliance, stakeholder management, team coaching, KPI monitoring
Preferred skills
Experience with build-operate-transfer arrangements, AI-enabled support adoption, automation initiatives
Technologies
Workday, ServiceNow, SAP
Responsibilities
Lead and develop a co-located team of People Solutions Advisors; Own end-to-end delivery of employee lifecycle activity; Oversee case management across channels; Monitor KPIs and service levels; Ensure adherence to data privacy and labor law; Drive deflection of routine queries to self-service and AI-enabled channels
Seniority
Senior, hands-on IC with team leadership
