Client Success Manager (m/f/d)
Core
Primary commercial point of contact for Hyperscale clients, managing the entire client lifecycle from onboarding to offboarding, acting as a strategic advisor to ensure client success and mitigate churn.
Role type
Senior Client Success Manager (Hyperscale Data Centers)
Builds
Long-term trusted partnerships with Cloud Hyperscale providers
Domain
Data Center / Critical Infrastructure
Deliverable
client delivery
Required skills
Contract negotiation, Account Development Planning, Cross-sell/Up-sell strategy, Stakeholder management, Risk mitigation, Client onboarding/offboarding, Salesforce platform usage, Commercial acumen
Preferred skills
Existing relationships with Cloud Hyperscale providers, German language skills
Technologies
Salesforce
Responsibilities
Develop contract renewal strategies and support negotiations; Identify and mitigate commercial and service delivery risks; Establish communication structures with Sales, Operations, Security, Design, Construction, Finance, Legal, and Governance; Manage end-to-end client onboarding and offboarding; Support new business acquisition through cross-sell and up-sell opportunities; Oversee provisioning activities and end-to-end delivery processes; Prepare and implement client meetings, business reviews, audits, and satisfaction surveys.