Workforce Management Representative
Core
Focal point for Tier 1 HR Advisory workforce management inquiries, supporting HR processes and improving employee experience.
Role type
Senior IC HR Workforce Management Representative
Builds
Efficient HR service operations and knowledge base content
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
Workday, ServiceNow, Hire to Retire process knowledge, HR Shared Services experience, problem solving, communication
Preferred skills
Knowledge of other technology platforms, experience in HR Shared Services
Technologies
Workday, ServiceNow
Responsibilities
Handle day-to-day workforce management operations with accuracy and efficiency; Act as focal point for Tier 1 HR Advisory team inquiries via chat and e-Request; Delegate and escalate queries while remaining responsible for completion; Track progress and provide continuous feedback to requestors; Engage in improving Knowledge Base and Case Management content; Support oversight of service operations by responding to service demands; Drive continuous improvement processes to reduce inquiry volume.
Seniority
Mid-level, hands-on IC