Senior Customer Success Manager / Key Account Manager (m/w/d)
Core
Managing and expanding partnerships with large healthcare clients (nursing chains, homes, and organizations) for a digital care pharmacy software platform.
Role type
Senior Customer Success Manager / Key Account Manager
Builds
hellomedOS software platform for medication management in care settings
Domain
Healthcare / Digital Health / SaaS
Required skills
Key account management, stakeholder management, customer retention, upselling, training delivery, strategic planning, data analysis, CRM proficiency, on-site presence
Preferred skills
Experience in healthcare sector, leadership experience in nursing, technical software familiarity
Responsibilities
Serve as primary contact for executive leadership and regional managers of large clients; drive adoption of the software across client locations; identify expansion opportunities for new sites; co-develop customer success processes with founders; mentor team members
Seniority
Senior, hands-on IC with potential to lead the entire function