Customer Service Representative
Core
Managing end-to-end sales order processing, outbound deliveries, billing, and trade documentation for PHINIA's aftermarket business in Asia.
Role type
Senior Customer Service Representative (Sales Operations)
Builds
Sales orders, shipping documentation, and performance reports for automotive aftermarket clients.
Domain
Automotive / Aftermarket / Supply Chain
Required skills
SAP, Salesforce, Microsoft Office (Excel, PowerPoint, Word), trade documentation (Form E/D), sales order management, billing processes, customer claims resolution, data analysis, stakeholder management
Preferred skills
Automotive industry experience, marketing coordination, event management, additional Asian languages
Technologies
SAP, Salesforce, Microsoft Office
Responsibilities
Manage end-to-end sales order processing in SAP; coordinate outbound deliveries across warehouses; execute billing and prepare shipping/commercial documentation; maintain customer master data; handle customer claims and resolve delivery discrepancies; prepare sales summaries and forecasts; coordinate with AP HQ on marketing campaigns and events.
Seniority
Mid-Senior, hands-on IC