Customer Support Representative - Supporting the Middle East Region
Core
Provide commercial and operational support for project business customers across the Middle East region, focusing on end-to-end order management and supply chain coordination.
Role type
Customer Support Representative (Order Management)
Builds
Timely order fulfillment and excellent customer experience for project business customers.
Domain
Industrial manufacturing / Supply chain
Required skills
End-to-end order management, SAP ERP, Logistics coordination, Order-to-cash processes, Issue resolution, Microsoft Office (Excel), Stakeholder management
Preferred skills
Middle East/Gulf region experience, CRM systems (Salesforce, Oracle, ServiceMax), Manufacturing/Industrial environment experience, Arabic language skills
Technologies
SAP, Salesforce, Oracle, ServiceMax, Microsoft Office
Responsibilities
Handle customer and internal inquiries via phone, email, chat, and case management tools; Manage the complete order lifecycle including entry, validation, delivery coordination, invoicing, and returns; Coordinate with logistics teams, warehouses, and transportation providers; Track shipments and communicate updates; Support billing activities and maintain accurate records in SAP; Monitor open orders and identify delivery risks.
Seniority
Mid-level (2-5 years experience)
