Account Manager - Client Retention & Growth (Remote)
Core
Primary point of contact for assigned client accounts, ensuring service quality, handling issues, and driving account expansion by adding full-time team members.
Role type
Senior Account Manager (Client Retention & Growth)
Builds
Long-term client relationships and expanded staffing accounts for global companies
Domain
BPO / Nearshore staffing / Virtual assistant services
Required skills
Client relationship management, Account retention strategies, B2B upselling, Cross-functional coordination, CRM management (HubSpot), Issue resolution
Preferred skills
BPO or nearshore staffing experience, Candidate sourcing knowledge
Technologies
HubSpot CRM
Responsibilities
Conduct regular client check-ins to monitor productivity and identify account risks; Identify and present qualified candidate profiles to achieve monthly add-on goals; Partner with HR and Recruitment to source and vet candidates; Act as main problem solver for client concerns and manage escalations; Gather customer testimonials and success stories for marketing; Provide feedback to HR on candidate performance.
Seniority
Mid-level, hands-on IC