Customer Service and Technical Support Advisor with Spanish and English
Core
Provide 360º support to coffee and culinary brands in presales and aftersales scenarios across physical stores and e-commerce, including basic technical troubleshooting and backoffice tasks.
Role type
Customer Service and Technical Support Advisor
Builds
Support for coffee and culinary brands
Domain
Consumer goods (coffee and culinary)
Deliverable
client delivery
Required skills
Spanish (C2), English (B2-C1), listening and understanding, empathy, customer focus, problem solving, technical learning, conflict management
Preferred skills
Digital/e-commerce user experience, cross-selling and up-selling, social media usage, in-store service experience
Technologies
E-commerce platforms, social media channels
Responsibilities
Provide presales and aftersales support, handle basic technical troubleshooting, perform backoffice tasks, manage customer conflicts
Seniority
Individual Contributor
