Modern Workplace Analyst
Core
Ensuring operational processes run smoothly, maintaining accurate service information, and delivering actions on time for technology services.
Role type
Modern Workplace Analyst (IT Operations)
Builds
Operational reports, dashboards, and visualizations using Power BI.
Domain
IT Operations / Modern Workplace
Deliverable
dashboards & analysis
Required skills
Incident and change management, data analysis, asset and inventory management, procurement support, license administration, stakeholder communication, process documentation, continuous improvement.
Preferred skills
None stated.
Technologies
Power BI.
Responsibilities
Supporting incident, request, change, problem, and escalation management processes; creating and maintaining operational reports and dashboards; analyzing service and operational data; maintaining asset and CMDB records; supporting device lifecycle administration; processing purchase orders; assisting with software license administration; coordinating supplier actions; supporting technology projects; reviewing and maintaining operational procedures.