Executive Office Specialist
Core
Deliver personalized customer service, manage complex escalations and complaints, and build key relationships with stakeholders in the Health Care sector.
Role type
Senior Customer Service Specialist (Health Care)
Builds
Customer service interactions and complaint resolution processes
Domain
Health Care
Deliverable
client delivery
Required skills
complex query resolution, root cause analysis, stakeholder management, cost containment, knowledge management, project support, digital transformation, data interpretation, change management, problem solving
Preferred skills
Higher Certificate in Call Centre, membership in professional bodies, CPD accreditation
