Customer Settlement Expert
Core
Resolve complex, escalated customer cases involving technical, operational, financial, and legal aspects to ensure high customer satisfaction.
Role type
Senior Customer Settlement Expert (Escalation Management)
Builds
Resolved customer cases and improved internal processes
Domain
Renewable Energy (Solar) / Customer Operations
Deliverable
client delivery
Required skills
Complex case resolution, Stakeholder coordination, Root cause analysis, Negotiation, Process improvement
Preferred skills
English communication
Technologies
None stated
Responsibilities
Own and resolve complex escalated customer cases from start to finish; Coordinate with Operations, Finance, Supply Chain, Legal, and Installation Partners; Identify root causes and define action plans; Balance customer satisfaction and company interests; Ensure continuous follow-up until resolution; Identify recurring issues to improve internal processes.
