Danish Speaking Customer Service Representative for Booking
Core
Empathic customer support advisor mediating between international travelers and accommodation suppliers via email and phone.
Role type
Customer Service Representative
Builds
High-level customer service for Booking.com's accommodation platform
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Danish (C2), English (advanced), problem-solving, communication, PC skills (Office 365, CRM), process adherence
Preferred skills
Process Excellence, Collaboration, Emotional Intelligence, Critical Thinking, Solution Orientation, Entrepreneurship
Responsibilities
Clarifying inquiries about service, payment, and technical requirements; providing accurate information; following set processes; mediating between customers and suppliers