Senior Customer Success Manager
Core
Senior Customer Success Manager responsible for managing Australian client portfolios, driving retention, renewals, and account growth for Convene governance software.
Role type
Senior Customer Success Manager (Commercial/Account Management)
Builds
Customer retention, renewals, adoption, and expansion for governance management software
Domain
SaaS / Governance Management
Required skills
Customer portfolio management, retention strategy, upsell/cross-sell execution, stakeholder engagement (CEOs/Board), CRM proficiency, account planning, onboarding management
Preferred skills
SaaS environment experience, technology/IT industry background
Technologies
CRM systems
Responsibilities
Own customer lifecycle from onboarding to renewal, manage Australian client accounts, maintain visibility of customer health and risks, engage senior stakeholders, drive product adoption and revenue growth, develop customer advocates, capture feedback for product teams, travel interstate for meetings and events
Seniority
Senior, hands-on IC