Customer Advisor:in *
Core
Central point of contact for customers in the Customer Service Center, providing advice, handling complaints, and actively placing relevant offers to increase customer value.
Role type
Customer Advisor (First-Level Support)
Builds
Customer service interactions and support for digital offerings (Apps, ePaper, eShop)
Domain
Media / Publishing
Deliverable
client delivery
Required skills
Competent customer consultation, complaint resolution, bilingual communication (German/French), proficiency with SAP and Salesforce, modern business software (Google Workspace)
Preferred skills
Service orientation, solution-oriented mindset, teamwork, humor, diplomatic communication in hectic situations