Job
Core
First point of contact for customers in-store, via phone, and online, guiding them to solutions and resolving issues with care.
Role type
Sales & Customer Service Agent
Builds
Customer solutions and sales for a leading telecommunications company in Cyprus
Domain
Telecommunications
Deliverable
product features
Required skills
Strong communication and relationship-building skills, Customer-centric mindset with a commercial approach, Comfort using digital tools and systems, Excellent knowledge of Greek language, Good knowledge of English
Preferred skills
Previous experience in retail, sales, hospitality, or customer service
Responsibilities
Guide customers to the right solution, Resolve customer issues, Identify sales opportunities, Manage payments, invoices, and customer files
Seniority
Individual Contributor