Kundenbetreuer:in (w/m/d)

DE Remote💼 Full-time🗓 2026-04-23 → 2026-09-27

Core

First point of contact for customers via phone and email, handling inquiries and requests for Enpal's integrated energy solutions.

Role type

Customer Support Specialist

Builds

Customer support for Enpal's decentralized energy systems (solar, storage, EV charging, heat pumps)

Domain

Renewable energy / Energy management

Deliverable

client delivery

Required skills

German (C1), customer service, email management, teamwork, problem-solving

Preferred skills

empathy, solution-oriented mindset, positive attitude, reliability

Responsibilities

Answering customer inquiries via phone and email, collaborating with operational teams to resolve issues, participating in product and process training

Seniority

Individual Contributor

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About Enpal

Enpal is transforming its ERP landscape from a traditional D365 F&O setup into an Agentic Enterprise, a clean D365 core with an AI-native execution layer on top. AI-native product squads, organized by E2E process domain (D2O, O2C, P2P, SCE, R2R, MDG), replace traditional workstream towers. Each squad includes a Business Intent Owner (BIO), a Technology Orchestrator, Context Engineers, and Harness Engineers. This role sits in the Finance (R2R, O2C, MDG) squad and is a core contributor to building the agentic operating model that will power Enpal at scale.