Bilingual Customer Support & Lead Generation Specialist
Core
First point of contact for customers across phone, email, chat, and SMS channels, resolving inquiries, scheduling appointments, and converting inbound leads.
Role type
Bilingual Customer Support & Lead Generation Specialist
Builds
Customer support interactions and qualified sales leads
Domain
Customer service and sales
Deliverable
dashboards & analysis
Required skills
Fluent English and Spanish communication, customer service experience, appointment setting, lead generation, multitasking, CRM usage, ticketing systems
Responsibilities
Handle inbound customer inquiries via phone, email, chat, and SMS; Convert inbound inquiries into scheduled appointments; Educate customers on services; Coordinate with internal departments; Process appointment scheduling and cancellations; Create and route support tickets; Maintain accurate records in company systems