Enterprise Customer Success Manager
Core
Managing and nurturing relationships with largest and most complex enterprise customers to drive satisfaction, product adoption, and long-term growth.
Role type
Enterprise Customer Success Manager
Builds
Customer success plans, retention, and expansion for enterprise accounts
Domain
Veterinary/Animal health software (SaaS)
Required skills
Enterprise account management, trusted advisor, cross-functional partnership, health monitoring, business reviews, growth identification, product advocacy
Preferred skills
Experience with veterinary or animal health software (e.g. ezyVet, NEO, Cornerstone)
Responsibilities
Act as primary point of contact for enterprise accounts, partner with Implementation/Support/Product/Sales teams, build and execute tailored success plans, monitor customer health and flag risks, lead business reviews, identify account growth opportunities, advocate for customer feedback
Seniority
Mid-level, 2+ years experience
