Junior Customer Excellence Consultant
Core
Junior Customer Excellence Associate supporting post-sales customer journey including onboarding, implementation, platform support, and customer engagement for a SaaS logistics platform.
Role type
Junior IC customer success associate (implementation & support)
Builds
Customer onboarding outcomes, implementation projects, and support ticket resolutions for enterprise shippers and logistics providers
Domain
Logistics / Freight forwarding / SaaS platforms
Required skills
Customer onboarding, implementation support, support ticket management, documentation creation, data mapping, UAT coordination, customer engagement, risk monitoring, escalation management (via careerplan.io/jobs/5904049128-junior-customer-excellence-consultant-at-cargobase)
Preferred skills
SaaS experience, logistics/freight forwarder background, supply chain knowledge, B2B platform experience
Technologies
SaaS platforms, customer support tools, implementation checklists, usage dashboards
Responsibilities
Assist in customer onboarding (configuration, walkthroughs, user setup), handle tier 1 support tickets via chat/email, monitor platform usage dashboards for risk signals, create solution documentation (guides, FAQs), participate in implementation tasks (data mapping, test cases, go-live prep), escalate complex issues to senior team members
Seniority
Junior, entry-level IC