Implementation Manager
Core
Manage tactical software application deployments and operational engagement for key facility accounts, ensuring successful go-lives and ongoing support.
Role type
Senior Implementation Manager (SaaS/Enterprise Software)
Builds
SaaS platform for freight logistics (check-ins, appointments, dock scheduling, driver workflows)
Domain
Logistics / Freight / Transportation Technology
Deliverable
production ML models | product features | client delivery
Required skills
SaaS/enterprise software deployment, operational project management, stakeholder management, change management, problem resolution, travel management
Preferred skills
Customer success strategy, roadmap planning for deployment waves, escalation management
Technologies
Vector platform (mobile and web technology for freight)
Responsibilities
Deliver operational engagement and day-to-day management for key facility accounts; Provide end-user support, training, and change management for software deployments; Maintain in-person presence for go-lives and ongoing support; Generate status reports for internal teams and customers; Provide real-time field updates, escalate, and triage issues; Act as internal subject matter expert on customer operational needs.
Seniority
Senior, hands-on IC
