Account Operations Associate
Core
Serve as the critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for DTC brand partners.
Role type
Account Operations Associate (Project Management & Cross-functional Collaboration)
Builds
Seamless cross-border shipping experiences and operational workflows for international DTC brands
Domain
International Logistics / E-commerce Operations
Deliverable
client delivery
Required skills
Cross-functional collaboration, complex problem solving, data analysis, project ownership, stakeholder management, supply chain understanding, client communication, pattern recognition, organizational skills
Preferred skills
Experience with Zendesk, Notion, Salesforce, experience in logistics or e-commerce
Technologies
Zendesk, Notion, Salesforce (via careerplan.io/jobs/0750d565-b937-479f-83a1-5b525a14ec22-account-operations-associate-at-passport)
Responsibilities
Act as the first point of escalation for customer issues, collaborate with Customer Success Managers to maintain high NPS scores, work with Customer Support to triage account-level issues, analyze data to identify shipment-level issues, partner with internal teams to resolve complex customer problems
Seniority
Individual Contributor, early-stage team builder
