Group Sales Coordinator
Core
Manage contracted group bookings from agreement signing through post-stay follow-up, ensuring accuracy in reservations, billing, and client experience.
Role type
Group Sales Coordinator
Builds
Group booking records, rooming lists, billing statements, and client communication for hotel stays
Domain
Hospitality / Hotel Operations
Required skills
Group booking management, PMS operations, billing coordination, contract milestone monitoring, rooming list administration, client communication, inventory tracking
Preferred skills
HotelKey system familiarity, weekend availability
Technologies
Property Management Systems (PMS), HotelKey (via careerplan.io/jobs/5903154025-group-sales-coordinator-at-ihg)
Responsibilities
Monitor contract milestones including cut-off dates and payment schedules; Create and maintain group bookings and rooming lists in the PMS; Manage group deposits, pre-payments, and invoicing; Support clients with booking amendments and special requests; Coordinate post-stay administration and feedback collection; Act as liaison between Sales, Reservations, and Operations teams.
Seniority
Individual Contributor