Job
Core
Organize day-to-day operations for the VIP Services team, managing guest reservations, transportation, arrivals, and in-house services for international guests and VVIP patrons.
Role type
Senior operational coordinator for VIP services and guest relations
Builds
Seamless guest experiences and operational workflows for high-value clients
Domain
Hospitality and Travel Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Guest reservation management, transportation coordination, record keeping, liaison with third-party providers, settlement sheet preparation, CRM data management, event organization, staff hiring support, SOP development
Preferred skills
Foreign language proficiency, marketing knowledge, junket operations experience
Technologies
GEMs, CRM systems
Responsibilities
Ensure smooth execution of guest reservations, transportation, arrivals, and departure; Liaise with hotels, travel agents, and service providers to coordinate guest logistics; Prepare settlement sheets and issue comps; Update CRM and GEMs information; Assist in staff hiring and performance evaluation; Develop and enhance VIP Services procedures and workflows; Participate in departmental meetings and event implementation.
Seniority
Mid-level operational lead
