Reservations Specialist
Core
Handle incoming reservations, group bookings, and guest inquiries to ensure top-notch service throughout the pre-stay and post-stay journey. (via careerplan.io/jobs/1537652-reservations-specialist-at-the-netherlands)
Role type
Reservations Specialist
Builds
Guest reservations and booking experiences
Domain
Hospitality / Hotel Operations
Required skills
Reservation management, group booking coordination, customer service, revenue support, accounting instruction setup, KPI tracking, cross-department collaboration
Preferred skills
PMS (Apaleo) familiarity, OTA extranet familiarity, sustainability passion
Technologies
Apaleo, OTA extranets
Responsibilities
Handle incoming reservation requests via phone, email, and live chat; Support guests with general enquiries, issues, and special requests; Manage reservations accurately; Handle group reservations including quoting, contracting, and payments; Ensure correct accounting instructions; Support revenue strategy with upgrades and upsells; Monitor demand, conversions, and special events; Collaborate with revenue, operations, and IT departments
Seniority
Individual Contributor, entry to mid-level