Account Manager | Spanish Market (Milan)
Core
Build Lexroom's Spanish customer base from the ground up as the first dedicated Customer Success hire, owning the full portfolio end-to-end to drive retention and growth.
Role type
Senior Customer Success Manager (Market Expansion)
Builds
Lexroom legal AI platform for Spanish law firms and in-house legal teams
Domain
Legal Technology / AI / Civil-law Europe
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success management, account ownership, proactive commercial motion, CRM fluency, market adaptation, KPI tracking
Preferred skills
Legal or professional-services customer experience, direct sales experience, HubSpot expertise
Technologies
HubSpot
Responsibilities
Manage full customer lifecycle from onboarding to renewal, execute proactive commercial upsell strategies, serve as single point of contact for support and feedback, adapt Italian playbook for Spain, monitor portfolio health via dashboards
Seniority
Mid-Senior, hands-on IC