Senior Specialist - Customer Relations
Core
Manage and strengthen relationships with Statiq's key clients, OEM partners, and enterprise accounts to ensure timely resolution of queries and escalations.
Role type
Senior Account Management Specialist
Builds
Sustainable EV charging infrastructure network across India
Domain
Electric Vehicles (EV) / Automotive / Clean Energy
Deliverable
client delivery
Required skills
Account management, stakeholder management, escalation management, B2B relationship building, cross-functional coordination, problem-solving, CRM data management
Preferred skills
MBA, experience with OEM partners, experience in EV/automotive/technology sectors, familiarity with structured complaints processes
Technologies
CRM systems
Responsibilities
Serve as primary point of contact for assigned accounts; Build and maintain long-term relationships with key clients and partners; Coordinate with Sales, Operations, and Engineering teams to resolve escalations; Monitor account health and identify retention/growth opportunities; Prepare regular reports on account health and customer satisfaction.
Seniority
Mid-Senior, hands-on IC