Customer Success Director
Core
Drive customer satisfaction, product adoption, and Net ARR growth for Backbase's Engagement Banking Platform across Saudi Arabia by acting as a trusted advisor to C-suite stakeholders.
Role type
Senior IC Customer Success Director
Builds
Engagement Banking Platform for banks in the Kingdom of Saudi Arabia
Domain
Financial Services / Banking Technology
Required skills
Customer relationship management, strategic stakeholder engagement, value maximization, joint success planning, account growth strategy, product feedback analysis, advocacy building, bilingual communication (Arabic/English), autonomous execution, commercial acumen
Preferred skills
Banking industry experience, technical acumen in software, roadmap planning, cross-functional collaboration
Technologies
Engagement Banking Platform, RFF process, UX Research tools
Responsibilities
Develop and nurture long-term relationships with senior stakeholders to align business goals with product solutions. Collaborate with customers to identify value maximization opportunities and develop joint success plans. Identify and cultivate customer advocates for case studies and testimonials. Gather product utilization data and end-user feedback to drive product improvements. Proactively manage account renewals and identify opportunities for account growth and expansion.
Seniority
Senior, hands-on IC