Account Manager
Core
Serve as the primary point of contact for plant room retrofit projects, ensuring quality delivery, resolving customer issues, and developing long-term relationships to drive account growth.
Role type
Senior Account Manager (HVAC/Building Services)
Builds
Long-term customer relationships and growth strategies for Trane and non-Trane accounts in the plant room retrofit sector.
Domain
HVAC, Chiller Plants, Building Services, Energy Services
Required skills
Direct sales experience, HVAC system knowledge, Chiller Plant expertise, Airside systems knowledge, Energy Services knowledge, Building Services knowledge, Contract negotiation, Pricing strategy, Problem-solving, Technical document interpretation
Preferred skills
Regional language communication, Leadership in strategy and business model changes, Learning agility, Cross-functional collaboration
Technologies
HVAC systems, Chiller Plants, Airside systems, Energy Services, Building Services
Responsibilities
Act as the customer representative for plant room retrofit requirements; Manage a portfolio of Trane and non-Trane accounts to identify growth opportunities; Resolve customer complaints by investigating problems with internal stakeholders; Understand customer needs and determine pricing and selling strategies; Prepare and review contract terms using standard templates; Present proposals to customers; Provide marketplace feedback including competitive information and industry trends.
Seniority
Senior, hands-on IC