Customer Account Manager
Core
Primary interface for Embraer's Executive Jets and Defense customers across Asia Pacific, driving satisfaction, contract performance, and business growth.
Role type
Senior Customer Account Manager (Aerospace/Defense)
Builds
Long-term partnerships and revenue objectives for Embraer's Executive Jets and Defense segments
Domain
Aerospace, Aviation, Defense
Deliverable
client delivery
Required skills
Account management, stakeholder management, crisis management, market intelligence gathering, account receivable management, onboarding processes, sales support, regulatory compliance, technical troubleshooting coordination
Preferred skills
Defense aviation market familiarity, multicultural environment experience, aircraft maintenance operations knowledge, Portuguese language proficiency
Technologies
Salesforce, FlyEmbraer, MyTechCare, MS Office
Responsibilities
Act as primary point of contact for regional customers; coordinate AOG events and warranty matters; manage accounts receivable and credit limits; support Entry Into Service (EIS) activities; promote aftermarket services and spare parts sales; manage complex customer issues and act as voice of the customer; prepare reports and presentations for Defense customers.
Seniority
Senior, hands-on IC