Customer Service & Operations Credit Analyst
Core
Investigating customer queries, authorizing transactions, and analyzing information to solve issues and improve processes.
Role type
Senior Customer Service & Operations Analyst
Builds
Customer support outcomes and operational process improvements
Domain
Financial services / Customer operations
Deliverable
client delivery
Required skills
Transaction authorization, customer query investigation, data collection and analysis, process improvement, stakeholder relationship management, regulatory awareness
Preferred skills
Industry knowledge, fast-paced environment adaptability, organizational skills
Responsibilities
Responding to customer queries promptly and tactfully, authorizing and investigating transactions, collecting and analyzing customer information, reviewing processes for automation or enhancement
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