Customer Service Executive (Call Center) , Douala, Cameroon
Core
Serve existing and potential customers by providing product/service information, resolving issues, and managing inbound/outbound calls.
Role type
Customer Service Executive (Call Center)
Builds
Customer support interactions and sales lead generation
Domain
Customer Service / Sales Support
Deliverable
client delivery
Required skills
Inbound/outbound call management, product knowledge, issue resolution, customer relationship building, payment collection, presales screening, survey conduct, cross-functional collaboration
Preferred skills
Microsoft Excel, local dialect fluency
Responsibilities
Manage large volumes of inbound and outbound calls, resolve product or service queries, conduct customer quality surveys, generate presales leads, assist in payment collection, build customer retention
Seniority
Junior to Mid-level, <2 years experience
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