Consumer Compliance Senior Analyst, Complaints
Core
Analyze customer dissatisfaction communications to identify regulatory risks and draft formal responses to customers, bank partners, and regulators.
Role type
Senior individual contributor consumer compliance analyst
Builds
Regulatory complaint response reports and formal written responses
Domain
Consumer finance / Fintech / Regulatory compliance
Deliverable
client delivery
Required skills
Regulatory research, formal writing, data analysis, risk identification, case investigation
Preferred skills
Fintech or banking experience, consumer finance regulation knowledge (Reg E, Reg Z), complaint handling experience
Technologies
None stated
Responsibilities
Analyze customer communications for regulatory risk, research individual cases, draft formal responses to customers and regulators, escalate issues and create actionable reporting
Seniority
Senior, hands-on IC