Ocean Customer Experience Specialist
Core
Provide services to customers once they are onboarded in the Maersk environment, including channel management, case management, onboarding, relationship management, and contract/dispute management.
Role type
Customer Experience Specialist (Administrative stream)
Builds
Customer support services and operational tasks for Maersk customers
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Customer onboarding, case management, contract management, dispute management, relationship management
Responsibilities
Manage customer channels, handle customer cases, support customer onboarding, manage contracts and disputes, perform skilled administrative and operational tasks
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