Account Manager GBS
Core
Central point of contact for GBS customers in Switzerland, managing the entire customer journey and driving growth in the micro-customer segment.
Role type
Account Manager (B2B Enterprise Services)
Builds
Long-term customer relationships, onboarding, and delivery of global contracts locally.
Domain
B2B Enterprise Content Management and Document Workflow
Deliverable
client delivery
Required skills
B2B sales, customer relationship management, contract negotiation, data analysis, CRM management, cross-functional coordination, upselling/cross-selling, campaign planning, lead qualification
Preferred skills
Managed Print/IT solutions experience, French language skills, Dynamics CRM expertise
Technologies
MS Office, CRM systems (Dynamics)
Responsibilities
Serve as central contact for GBS customers in Switzerland, build long-term customer relationships, manage onboarding of new customers, coordinate collaboration between customers and internal teams, handle inquiries and complaints, identify upselling and cross-selling opportunities, support introduction of new solutions, plan and execute digital campaigns, report activities and leads in CRM
Seniority
Mid-level, hands-on IC
