Customer Care Specialist - categorie protette L.68/99
Core
First-line customer support specialist for a health tech company, serving as the primary contact for doctors via email and WhatsApp to resolve platform issues.
Role type
Customer Care Specialist (Level 1 & 2 support)
Builds
Health tech platform features and tools for medical professionals
Domain
Health tech
Deliverable
product features
Required skills
CRM platform management, Level 1 technical support, Level 2 remote support, bug tracking and reporting, business opportunity identification, Microsoft Office proficiency, English B1
Preferred skills
Prior experience in Customer Success or post-sales roles, strong commercial aptitude
Responsibilities
Handle inbound support via email and WhatsApp, provide Level 1 technical support for platform issues, escalate Level 2 support via calls, emails, and WhatsApp, maintain product anomaly reports and bug analysis, identify and present additional business solutions
Seniority
Individual Contributor