IT Support Center Specialist
Core
Delivering top-notch customer service and technical support by troubleshooting and resolving customer inquiries and issues across multiple channels.
Role type
IT Support Center Specialist
Builds
IT support solutions for Jackson Healthcare companies
Domain
Healthcare IT support
Deliverable
client delivery
Required skills
troubleshooting technical problems, diagnosing customer issues, explaining technical concepts to non-technical users, documenting interactions in ServiceNow, creating Knowledge Base articles, collaborating with operations teams
Preferred skills
Bachelor's degree in Computer Science or Information Technology, experience with IT ticketing systems (ServiceNow, Zendesk, Zoho Desk, BMC Helix), basic IT certifications (ServiceNow Practitioner, Security+, Net+)
Technologies
ServiceNow, Zendesk, Zoho Desk, BMC Helix ITSM
Responsibilities
Provide timely responses to customer inquiries via phone, email, and chat; diagnose and troubleshoot technical problems; escalate complex issues to the Operations team; document interactions and resolutions in ServiceNow; produce Knowledge Base articles; collaborate with team members to improve service quality
Seniority
Mid-level, hands-on IC
