Remote Service Engineer - CT
Core
Remote Service Engineer for Philips HealthTech scanners, ensuring high customer satisfaction and resolving technical incidents via remote diagnostics.
Role type
Senior Service Engineer (Medical Imaging)
Builds
Scanner solutions for healthcare providers
Domain
Medical technology / HealthTech
Deliverable
client delivery
Required skills
remote diagnostics, technical documentation, incident management, work order creation, knowledge base maintenance, problem analysis
Preferred skills
customer empathy, technical writing, collaborative environment, project participation
Technologies
scanner solutions
Responsibilities
Receive and analyze technical requests for scanner solutions, perform remote diagnostics to resolve incidents, create and track work orders, manage complaints and escalations, contribute to knowledge base articles, participate in small projects and mentor limited team members
Seniority
Mid-level, hands-on IC