Support Engineering Student Assistant
Core
Support coaches and clients by answering product questions, troubleshooting issues, and maintaining documentation for a health technology SaaS platform.
Role type
Entry-level Support Engineering Student Assistant
Builds
Support operations for Zenfit, Beefit, and Lenus products
Domain
Health technology / SaaS
Deliverable
client delivery
Required skills
Troubleshooting, documentation, product knowledge, feedback collection, cross-team collaboration
Preferred skills
Customer-first mindset, curiosity for technology, structured approach, collaborative spirit
Technologies
SaaS platforms, internal support tools
Responsibilities
Act as first point of contact for product questions, troubleshoot and reproduce issues, keep knowledge base current, share feedback to improve experience, collaborate with Product and Customer Success teams
Seniority
Student Assistant, entry-level