SSE, L1 Support Engineer ,Vilvoorde /Mechelen- Belgium

Infosys

Mechelen💼 Full-time🗓 2026-09-24 → 2026-09-26

Core

First-line IT support technician providing onsite hardware, software, and network troubleshooting for enterprise users.

Role type

L1 Desktop Support Engineer

Builds

IT operations and user productivity

Domain

Enterprise IT / Desktop Support

Deliverable

client delivery

Required skills

Windows 11, macOS, SCCM, Intune, Jamf Pro, VPN/WiFi/IP/DNS, hardware troubleshooting, OS installation, Outlook configuration, ticketing systems

Preferred skills

Shift work, on-call support

Technologies

SCCM, Intune, Jamf Pro, Windows 11, macOS

Responsibilities

Triaging and resolving basic to moderately complex hardware, software, and network issues; performing password resets and account unlocks; conducting onsite hands-on support for laptops, desktops, printers, and networking; managing device configurations; following up on tickets and communicating status to users.

Seniority

Junior, 2+ years experience

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About Infosys

IT Services and IT Consulting370127Bangalore, Karnataka, INFounded 1981

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their