(Fluent English) T3 Support Engineer (EU, Remote)
Core
Investigate and troubleshoot escalated technical issues involving backend systems, databases, and cross-system integrations for global SaaS and software clients.
Role type
Senior IC Support Engineer (Technical Support/SRE)
Builds
Stable production environments and customer support solutions for tech companies.
Domain
Global SaaS, software, and hardware support.
Required skills
Technical troubleshooting, code reading, SQL, PHP, JavaScript/TypeScript, cloud provider familiarity, error-tracking tools, monitoring tools, analytical thinking, technical documentation.
Preferred skills
Mobile app support (React Native), GraphQL/REST API debugging, analytical/columnar databases, monolith-plus-services architecture experience.
Responsibilities
Investigate and troubleshoot escalated issues from T1; Reproduce bugs across web admin consoles, mobile apps, and backend APIs; Analyze logs, error traces, and metrics to identify root causes; Query production databases to validate data-related issues; Implement small, low-risk fixes including configuration changes and code patches; Escalate complex issues to Engineering with clear documentation; Track incidents and outages using monitoring tools; Maintain and expand internal runbooks and knowledge bases.
Seniority
Senior, hands-on IC