Medewerker Servicedesk IT
Core
First-line IT support specialist ensuring seamless IT operations for primary and secondary education staff and students across 23 regional locations.
Role type
Senior IC IT Service Desk Technician
Builds
Reliable, user-friendly IT services for schools
Domain
Education / IT Infrastructure
Required skills
ITIL processes, 1st and 2nd line IT support, Microsoft 365, Active Directory, Intune, Lean methodologies, proactive problem solving, documentation
Preferred skills
Microsoft 365, Intune, Active Directory, Lean methodologies
Technologies
Microsoft 365, Intune, Active Directory
Responsibilities
Handle 1st-line IT incidents, complaints, and requests via phone and on-site; investigate and resolve complex IT problems independently or with specialist support; continuously improve IT service delivery by documenting knowledge and processes; initiate and monitor quality improvements in IT services; perform management and service desk tasks including ordering, delivery, and installation of IT equipment; translate operational signals into structural improvement suggestions.
Seniority
Mid-level, hands-on IC