IT Support Specialist
Core
Provide first- or second-level contact and problem resolution for customer issues, including hardware, software, and network troubleshooting.
Role type
IT Support Specialist
Builds
Internal IT support services for customers
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows OS support, Microsoft Office administration, Cisco Jabber support, printer and hardware troubleshooting, network connectivity diagnostics, Mac OS basic knowledge, ticket management
Preferred skills
Third-party vendor coordination
Technologies
Windows, Microsoft Office, Cisco Jabber, Mac OS
Responsibilities
Provide first- or second-level contact and problem resolution for customer issues; Work with third-party vendors to remediate complex AV issues; Install, upgrade, support, and troubleshoot printers and computer hardware; Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software; Maintain ticket updates for all reported incidents.
Seniority
Mid-level, hands-on IC
