Customer Onboarding Specialist
Core
Guiding new hospitality clients from acquisition to successful software adoption for orderBilly, a foodtech platform enabling QR ordering and payment.
Role type
Customer Onboarding Specialist
Builds
orderBilly software (QR codes, ordering kiosks, take-away solutions)
Domain
Foodtech / Hospitality
Deliverable
client delivery
Required skills
Customer onboarding, technical troubleshooting, process mapping, training & documentation, cross-functional collaboration, feedback analysis
Preferred skills
Hospitality industry knowledge
Technologies
orderBilly platform
Responsibilities
Lead end-to-end onboarding for new clients, customize software setup to client workflows, act as primary support contact for technical and practical issues, build strong client relationships, collect and relay customer feedback to product teams, deliver training and maintain documentation
Seniority
Individual Contributor