Service Delivery Manager
Core
Leads end-to-end customer delivery projects for a global digital ordering platform, managing onboarding, go-lives, migrations, and roll-outs for restaurant brands.
Role type
Service Delivery Manager (SaaS)
Builds
Customer onboarding, platform go-lives, installations, migrations, and roll-outs for restaurant clients.
Domain
Food & Beverage / Restaurant Technology / SaaS
Deliverable
client delivery
Required skills
Project management, stakeholder management, technical understanding of SaaS platforms, process improvement, documentation, multi-project coordination
Preferred skills
Experience in restaurant, hospitality, or franchise sector
Technologies
Future Ordering platform
Responsibilities
Lead and own customer delivery projects including onboarding and platform go-lives; Plan and coordinate project execution to meet scope, timeline, and quality; Maintain communication with customer product owners and operational teams; Coordinate across internal development and support teams; Apply deep platform knowledge to guide customers and teams; Identify and propose improvements to processes and documentation; Identify opportunities to maximize customer value and platform adoption.
Seniority
Mid-level, hands-on IC